Effective Date: [01/01/2025]

Welcome. Your privacy and trust are important to us. This document outlines our Privacy Policy and Terms & Conditions, governing your use of our website, https://customzfactory.co.ke. By accessing or using our website, you agree to comply with and be bound by this combined policy.

1. Privacy Policy

1.1 Information We Collect

We collect information to provide and improve our services, including:

  • Personal Information: Your name, email address, phone number, billing and shipping address, and payment details when you place an order.
  • Non-Personal Information: Browser type, IP address, pages visited, and interaction data.

1.2 How We Use Your Information

We use the information collected for:

  • Fulfilling orders and processing payments.
  • Communicating with you about orders, promotions, or customer support inquiries via WhatsApp and other communication channels.
  • Sending order confirmations, updates, and delivery notifications through WhatsApp.
  • Improving website functionality and user experience.
  • Complying with legal and regulatory requirements.

1.3 Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

  • Payment Providers: Mpesa and other payment gateways to facilitate transactions.
  • Delivery Partners: To ensure your orders are delivered accurately and promptly.
  • Communication Platforms: WhatsApp for order-related communications and customer support.
  • Legal Authorities: If required to comply with applicable laws or regulations.

1.4 WhatsApp Communications

  • Order Details: We use WhatsApp to send order confirmations, status updates, and delivery information to the phone number you provide.
  • Consent: By providing your phone number and placing an order, you consent to receiving WhatsApp messages related to your orders and customer service.
  • Opt-out: You may request to stop receiving WhatsApp communications by contacting us, though this may affect our ability to provide timely order updates.
  • Data Security: WhatsApp communications are subject to WhatsApp’s privacy policy and security measures in addition to our own.

1.5 Data Security

We implement industry-standard measures to protect your information. However, no method of transmission over the Internet or mobile messaging platforms is entirely secure, and we cannot guarantee absolute security.

1.6 Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for certain data processing activities, including WhatsApp communications.
  • Lodge a complaint with the relevant data protection authority.

1.7 Cookies

We use cookies to enhance your experience. You can control cookie preferences through your browser settings.

2. Terms and Conditions

2.1 Use of the Website

By accessing or using https://customzfactory.co.ke, you agree to:

  • Use the website for lawful purposes only.
  • Provide accurate and truthful information during transactions, including a valid phone number for WhatsApp communications.
  • Refrain from unauthorized use or distribution of website content.

2.2 Orders and Payments

  • Placing Orders: All orders are subject to acceptance and availability. Prices are displayed in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated.
  • Order Confirmation: Order details and confirmations will be sent via WhatsApp to the phone number provided during checkout.
  • Order Cancellation: You may cancel an order before you click place order.

2.3 Communication

  • Primary Communication: Order details, updates, and customer support are primarily handled through WhatsApp.
  • Response Time: We aim to respond to WhatsApp inquiries within [specify timeframe, e.g., “24 hours during business days”].
  • Contact Requirements: You must provide a valid WhatsApp-enabled phone number to receive order communications.

2.4 Delivery

  • Shipping Areas: [To be specified]
  • Delivery Timeframes: [To be specified] – Updates will be communicated via WhatsApp
  • Delivery Issues: [To be specified] – Report issues via WhatsApp for fastest resolution

2.5 Returns and Refunds

  • Eligibility: No Returns.
  • Refunds: No Refunds.

2.6 Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of the website, purchase of our products, or communications via WhatsApp.

2.7 Intellectual Property

All content on this website, including images, text, and logos, is the property of Bloompages. Unauthorized use is prohibited.

2.8 Modifications

We may update these terms and the privacy policy at our discretion. Important updates may be communicated via WhatsApp. Continued use of the website constitutes acceptance of the updated terms.

3. Contact Us

If you have questions or concerns about this document, please contact us via WhatsApp or through the contact information provided on our website.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and Terms & Conditions.